Loma Linda University Health Research Study
Bringing a survey into the digital age.
The goal of this project was to bring an extensive 80-page health survey into the digital age by creating a secure online version. Many of the questions on the complex and lengthy paper survey use conditional logic, and required new ways of presenting data and options online while ensuring the validity of the research data collected. A secondary goal was to rework the forward-facing website to present the research compiled by the study and attract new users to their existing base of 96,000 participants.
METHODS USED:
Stakeholder Interviews, User Survey, Roadmap, Benchmarking, Information Architecture, UX Wireframes, UX Prototypes, UI Design, Front End Development, Project Management
"The groundwork of all happiness is health."
LEIGH HUNT
MY ROLE
I was the Senior UX/UI Designer for this project, working with Loma Linda University Web Center and an on-campus research team. In addition, I created an extensive spreadsheet detailing each of the survey questions and answers, providing additional logic for the developer on how and when to show conditional questions to the participant, as well as creating question display types and style classes. I also completed the transfer and formatting of updated content into the forward facing site using Drupal 8, adhering to a predefined style guide and components.
DISCOVERY
Designing for an aging user base.
After completing initial stakeholder interviews and benchmarking research, I compiled data from preexisting results to create user personas and a project roadmap. I worked on restructuring the existing sitemap of the current forward-facing website to provide a better experience for the viewers, and worked through several iterations of UX wireframes and prototypes before creating the final UI design. As this research study has tracked data over the past 30+ years, I also had to take into account that I was designing for an aging user base. These participants are not as confident with technology and the web, so the design had to be as simple and intuitive as possible to allow for easy onboarding.
CREATION
Simplifying complexity.
One of the biggest challenges in this project was auditing the original 80-page paper study in order to categorize existing question types. This process led to the need to develop a relevant way to recreate multiple pages of side-by-side matrix tables into individual questions without overwhelming the participants. The client also added an additional section to the survey that almost doubled its length. This led to the creation of a comprehensive spreadsheet of every unique question that can be used to compare and contrast past participant’s answers with the new relevant data. Several rounds of user testing have helped to refine both the design and question presentation.
The forward-facing site for this project can be viewed at: adventisthealthstudy.org.
