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Amazon Benefits Platform

Enterprise employee benefits, enrollment, and health experiences at scale

Amazon employees navigate a wide range of benefits across health, finance, family, and leave, often across fragmented systems with strict compliance and privacy requirements. The challenge was to simplify high-stakes decisions while maintaining accuracy, regulatory adherence, and scalability across regions.

Platform: Amazon A to Z (Internal Employee Platform, Web & Mobile)

Users: Amazon employees (U.S. & International)

Domains: Benefits discovery, enrollment, healthcare, stock, insurance, family data

Key Constraints: Compliance, scale, privacy, global rollout

Impact: Designed and launched benefits experiences supporting millions of employees across healthcare, enrollment, family data, and financial workflows, with multiple initiatives approved through L8 leadership.

MY ROLE

I worked as a Product Designer on Amazon’s employee benefits platform within the A to Z ecosystem, partnering closely with product, engineering, research, legal, and content teams to design regulated, high-volume workflows. Over time, my scope expanded from collaborative foundational work to sole ownership of multiple high-impact initiatives across benefits discovery, enrollment, healthcare, family data, and financial experiences. My role emphasized systems thinking, compliance-aware decision-making, and iterative delivery to support U.S. and international launches at scale.

APPROACH:

Systems-oriented product design focused on regulated, high-volume workflows, balancing usability, compliance, and operational requirements. Work was validated through research, testing, stakeholder reviews, and iterative launch cycles.

March 2022–January 2025

Foundational Platform Work

During my first three years on Amazon’s Benefits platform, I worked across discovery, enrollment, and international expansion to help establish a cohesive, employee-centered benefits experience within the A to Z ecosystem. Early efforts focused on defining how U.S. employees could understand benefit eligibility and enrolled coverage, contributing to foundational patterns for navigation, content, and system integration.

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In 2023, I assumed ownership of the U.S. benefits enrollment experience, leading the replacement of a third-party platform under strict compliance, testing, and timeline constraints. We launched an MVP that enabled employees to select benefits directly within A to Z for both new hires and open enrollment, followed by iterative improvements such as plan comparison tools and clarity enhancements.

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In 2024, I transitioned back to benefits discovery, contributing to seven international launches while continuing to evolve the U.S. experience and planning for future strategic initiatives. This phase emphasized designing for scalability, regulatory variation, and long-term platform consistency across regions.

2025–2026

Featured Work

In 2025, I led design for multiple high-impact initiatives across Amazon’s Benefits platform, owning end-to-end execution as the sole designer while also contributing to ongoing U.S. and international experience improvements.

Neighborhood Health Centers

Improving Access to Employer-Provided Care

Users: 80,000+ Puget Sound employees

Key Challenge: Communicating healthcare options clearly under launch timelines

Outcome: Leadership-approved experience (L8) launched February 2025

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As Amazon prepared to launch Neighborhood Health Centers in the Puget Sound region, employees lacked a clear, centralized way to understand clinic locations, available services, and visit options. Limited discoverability and fragmented information risked underutilization of a high-value healthcare benefit.

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I redesigned the Neighborhood Health Centers experience to improve discoverability and clarity around care options. The updated experience introduced clinic search, service and visit-type filtering, and comprehensive clinic detail views—helping employees quickly understand when and how to use the benefit.​

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Key Contributions

  • Designed a scalable clinic search and filtering model to improve benefit discoverability

  • Defined clear, reusable clinic detail patterns for services and visit types

  • Partnered with program, content, and health network teams to align on clinical accuracy

  • Led design reviews and secured customer experience approval through L8 leadership

Benefits Design Library

Enabling Scalable, Compliant Design Across Teams

Users: Benefits design and engineering teams

Key Challenge: Maintaining compliance and velocity across a distributed team

Outcome: Reduced review friction and improved system alignment; engineering implementation in progress

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As Amazon’s internal design system evolved to the newest version, the Benefits team’s existing design library became increasingly misaligned with updated components, tokens, and layout standards. This created friction for designers, increased review cycles, and introduced risk around compliance and accessibility sign-off.

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I led updates to the centralized Benefits design library in Figma to align with the updates to components, tokens, and page layout changes. The refreshed library enabled designers to work with current, compliant patterns, reducing rework and streamlining alignment with internal design patterns and accessibility requirements.​

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Key Contributions

  • Updated component and token usage to match standards

  • Refreshed page layout patterns to reflect current system guidance

  • Reduced design review cycles by enabling early compliance

  • Partnered with engineering to plan code implementation for full front-end alignment (Q1 2026)

Dependents & Beneficiaries

Improving Data Accuracy and Reducing Operational Risk

Users: Amazon employees managing family information

Key Challenge: Balancing usability, compliance, and fraud prevention in a high-volume system

Outcome: Reduced support burden, improved data quality, and future-ready architecture

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Employees frequently encountered friction when adding or managing dependents and beneficiaries, leading to incomplete or duplicate records, increased MyHR call volume, and elevated fraud risk. The existing experience also lacked alignment with how family data needed to be shared across multiple Amazon systems, creating scalability challenges for future initiatives.

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I led a series of targeted improvements to the Dependents & Beneficiaries experience that clarified data requirements, strengthened verification, and reduced duplication. The updated workflows improved accuracy and user understanding while laying the groundwork for a more unified family-data experience across Amazon.​

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Key Contributions

  • Optimized form sequencing to reduce errors, abandonment, and support requests

  • Introduced required fields, verification triggers, and duplication-prevention logic

  • Redesigned landing and member-management flows to support future cross-system use

  • Balanced usability, compliance, and fraud prevention in a high-volume workflow

Resource Guide Framework (MSD Guide)

Delivering Personalized Guidance at the Point of Need

Users: Employees seeking musculoskeletal care and accommodations

Key Challenge: Unifying fragmented healthcare and benefits resources into a coherent, actionable experience

Outcome: P0 launched December 2025; scalable framework established for future life-event guides

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Employees experiencing muscle and joint pain often had to navigate fragmented resources across benefits, leave, and workplace accommodations—spanning multiple A to Z pages and external sites. This fragmentation made it difficult for employees to understand what support was available or determine next steps during a time of physical discomfort.

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I partnered with multiple program teams and health experts to design the Muscle and Joint Pain (MSD) Guide, a centralized, task-oriented experience that delivers tailored recommendations based on each employee’s situation. The Guide consolidates relevant resources into a single flow, reducing navigation burden while helping employees quickly access the support they are eligible for.

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Key Contributions

  • Designed an end-to-end guide experience delivering personalized, actionable recommendations

  • Established a modular component and service foundation to support future life-event guides

  • Consolidated fragmented benefits, leave, and accommodation resources into a single flow

  • Defined Northstar explorations including AI integration, provider search, and case visibility

Stock Portal Transition

Consolidating Financial Benefits into a Trusted Platform

Users: U.S. employees with stock-based compensation

Key Challenge: Migrating complex financial workflows into a regulated benefits platform without disrupting trust or usability

Outcome: Launched January 2026; resolved risk and improved experience continuity

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Amazon employees managed stock-related tasks through an external portal that fragmented the benefits experience and introduced long-term support and ownership concerns. The experience also generated confusion, as users frequently had questions about stock awards, elections, and documentation that were not proactively addressed within the experience.

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I redesigned and integrated all stock portal functionality directly into the U.S. Benefits Stock Tile experience within A to Z. The updated experience consolidated stock information, surfaced common questions contextually, and enabled employees to complete key actions—such as viewing awards, downloading documents, and changing elections—without leaving the platform.​
 

Key Contributions

  • Redesigned the stock landing page and FAQs to proactively address common employee questions

  • Integrated stock award details directly into the U.S. Benefits experience

  • Enabled in-platform document downloads and election change workflows

  • Eliminated dependency on an external portal, resolving long-term support risk

Details have been generalized to respect confidentiality and internal guidelines.

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